OUR RETURNS/EXCHANGES POLICY
We hope that you are completely satisfied with your Shaide Boutique purchase.
Shaide Boutique only accepts returns/exchanges on undamaged, unworn, pieces with all original labels and security tags perfectly intact. Returns with removed or tampered with security tags will not be accepted.
Returns received with any damage, fake tan marks, make-up stains or perfume smells will not be accepted. Tampered with or folded tags will not be accepted. Please take care when trying on items.
For reasons of hygiene, we do not offer returns/exchanges on Swimwear, Lingerie or Bodysuits.
It is the customer’s responsibility to cover shipping costs back to us.
To return, download a returns form at the bottom of this page, enclose it within the parcel and mail it back to us. Returns are accepted/processed during working days only.
Shaide Boutique accepts returns/exchanges on undamaged, unworn, pieces with all original labelling and tags perfectly intact, which are received within 14 days of receipt by you, as opposed to 14 days from the order date.
We encourage using a tracked service to return your order.
Returns take 2-3 working days to process having been received. You will be notified of your refund/exchange when processed.
UK Customers are entitled to a refund, credit-note or exchange within 14 days of receipt. Non-UK customers are entitled to a credit-note only.
||Refunds will be credited back to the original payment card utilised at checkout.
Returns for refunds are processed typically within 2-3 days of receiving them. Please note, your bank may take up to 10 working days to complete the transaction once it has been processed by us, dependent on their processing time. This processing time varies between card-issuers and we are unable to influence or expedite this process. If the refund has been processed our side and you are yet to receive it, contact your card-issuer.
Shipping costs are non-refundable.
Items advertised as ‘free-shipping’ that are returned for a refund will be charged a shipping fee as follows:
- UK orders will be charged £9
- US orders will be charged £22
||If you have returned your order for a credit-notes, they are non-transferable.
Credit-notes have no expiry date.
||You may be charged a shipping fee for your exchange.
||SALE items are final sale - no returns or exchanges are accepted.
If you have any further questions, please email [email protected]
To download your Returns/Exchanges form click here: