Our Returns Policy

If you cancel within the legal 14-day window, you then have an additional 14 days to return the goods to us, making a total of 28 days from the date of receipt for your return to be received.

You have 14 days from the date of receipt for your return to be received.

Late returns

UK returns received after 28 days from the date of receipt will not be accepted. Ineligible returns may be returned to you (at your cost) or accepted as store credit, at our discretion.

US and international returns received after 14 days from the date of receipt will not be accepted. Ineligible returns may be returned to you (at your cost) or accepted as store credit, at our discretion.

Return postage

We do not provide prepaid return labels. You are responsible for arranging and paying for return postage, and for ensuring the parcel reaches the returns address, unless the item is faulty or agreed otherwise.

1. Complete our Returns Form. Returns without an RMA will not be accepted.
2. Allow up to 72 hours (working days only) for your RMA and return instructions to be sent to you. Our Returns Desk works Monday to Friday.
3. Pack your item(s) securely and ship them to the address on your RMA, using a carrier of your choice.
4. Monitor your tracking and respond promptly to any message from the carrier, including customs charges, until your parcel is delivered.
5. Once your return arrives, allow 5–7 working days for it to be inspected and approved. Your refund is then issued to your original payment method.

Return conditions

• Items must be returned unused, in their original condition, with all tags and designer labels attached.
• Items must be returned in original packaging, including any protective materials or accessories.
• Returns must be packaged securely. Special occasion gowns must be returned immaculately. Refunds may be reduced if items are returned heavily creased, damaged or poorly packaged.
• Returns not meeting these conditions may be refused or refunded partially at our discretion.

• Once your return arrives at our warehouse, please allow 5–7 working days for it to be located, inspected and approved.
• Refunds are issued to the original payment method once your return has been received and approved.
• Refunds may be reduced if the item is returned in unsatisfactory condition (e.g. damaged, creased, worn or incomplete).
• Shipping fees are non-refundable once your order has been dispatched, unless the product is faulty. Refunds cover product cost only.
• Once we process your refund, it is submitted to your original payment method immediately. The time it takes to appear is set by your bank or card issuer; please typically allow 5–10 business days.

Cancellations

• Orders may be cancelled at any time before your order has gone to shipping for a full refund, including express delivery fees.
• Once your order has gone to shipping, cancellations for a full refund are no longer possible.

Your right to cancel

Under UK consumer law, you have the right to cancel your order within 14 days of receiving your goods. This allows you to change your mind and notify us in writing via our Returns Form. Once your order has shipped, the returns process applies.

Exchanges

• You may request an exchange instead of a return within 14 days of receipt.
• Follow the same process as a return to obtain an RMA.
• Exchanges are subject to availability, and returned items must meet all return conditions.

• Import taxes and duties are the responsibility of the customer.
• These fees are set by the carrier and must be paid directly to them.
• Refusing to pay duties or refusing delivery does not automatically qualify you for a refund.
• If you plan to return your order, we recommend paying duties and requesting a refund from the carrier afterwards.
• To manage duty payments with DHL, enter your tracking number at epayments.dhl.co.uk.

Returning from outside the US

You are responsible for your return reaching our US warehouse. US customs may raise import charges when your parcel arrives. These charges, and any carrier handling or brokerage fees, are yours to settle; we do not pay them on your behalf. A parcel with charges outstanding will be delayed, and may be returned to sender or disposed of by the carrier. We are unable to refund goods we have not received.

You can avoid these charges by describing the parcel on the customs form as “Returned merchandise — US goods returned, HTSUS 9801.00.10” with your order number, and ticking “Returned goods” rather than “Sale of goods”. Parcels described as an ordinary sale are charged on arrival, and any charges caused by an incorrect description remain your responsibility.

The US suspended its $800 duty-free de minimis exemption in August 2025, and made the suspension permanent in June 2026. Every parcel entering the US is now assessed for duty regardless of value, including returns. Postal returns cannot be entered duty-free at all, so we recommend using a courier.

• Refusing delivery of your order does not constitute a valid cancellation. If you wish to cancel, you must notify us in writing (via email or contact form) before your order has shipped. Once your order has been dispatched, the return process must be followed.
• Refusing delivery without prior written cancellation will result in both outbound and return shipping costs being deducted from any applicable refund.
• Refusing delivery does not guarantee a refund if the item is not returned to us.
• The retrieval and return process for a refused delivery may take over 4 weeks, during which time we are unable to process your refund.
• We do not liaise with couriers on your behalf. It is your responsibility to monitor your shipment and respond to any courier requests.
• If duties or delivery requirements are not fulfilled and the parcel is returned to us, both outbound and return shipping charges will be deducted from your final refund or store credit.

Repeated returns

We reserve the right to monitor return activity. Customers repeatedly returning items in breach of our terms may have future orders declined at our discretion.

Colour accuracy

We have made every effort to display product colours as accurately as possible. However, monitor and device settings may affect how colours appear on screen.