Frequently Asked Questions
Non-expedited orders take 4-10 days to reach you.
Dependent upon the delivery destination, International deliveries take between 4-10 working days.
Shaide Boutique offers a expedited shipping service for 3-5 business days worldwide*, if you require your item fast, please select this option at checkout. Shaide Boutique is not responsible for delays caused by customs at destination of delivery.
We dispatch all our orders via tracked mail carriers, following the processing of your order, you will be issued with a tracking number. Once your order has left our warehouse, please contract the shipping carrier for the updated status/location of your order should you have any questions. Once your order is with the shipping courier, we are unable to change delivery address or upgrade to a faster shipping service.
Please note: your order may experience delays over public holidays.
Please allow up to 72 hours (excluding Saturdays, Sundays, and Holidays) from the time you place your order for it's status to update.
More information on Shipping can be found here.
ACCEPTED PAYMENT METHODS
We accept all major credit/debit cards, Amazon Pay and Apple Pay.
We do not store credit/debit-card details.
GIFT CERTIFICATES AND COUPONS
If you have a gift certificate or discount code for our online-store, enter your certificate or code into the 'code' box at checkout. Only one code is redeemable per order.
Shaide carries XS - L sizing. If your size is not listed, you may be able to place a pre-order for your size. Contact customer service [email protected] detailing the style name, colour and your size to find out the options available to you. Portia and Scarlett stock is available in sizes up to XXL
Pre-order is available on some pieces. If an item you desire is out-of-stock, contact one of our Customer Service Advisors with the style name, colour and size you require. A customer service advisor will reach out to you in regards to availability and feedback if a pre-order is possible.
Some Designer Collections are fulfilled on a 1-week pre-order basis. If this is the case - it will be detailed in the item description.
We hope that you are completely satisfied with your Shaide Boutique purchase.
We do not accept returns on swimwear or underwear.
For more information on our Returns and Exchanges Policy, click here.
All items on Sale are final sale - no returns/exchanges accepted.
Our customer service is open Monday to Saturday: 9am - 6pm GMT. We will always endeavor to respond to you as soon as possible.