Contact Us
Have a question? Consult our FAQ first – you’ll likely find your answer straight away. If you’d still like a hand, our Client Service Advisors are here to help.
How we can help
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Placing orders →Help with checkout & paymentSize & fit →Find your perfect sizeExchanges & returns →Simple, hassle-free returnsProduct information →Materials, care & common questionsBridesmaid packages →Group orders made easyOvernight delivery →Need it fast? We’ve got youThe Petite Collection →Styles cut for petite framesGifting →Gift cards for every occasion
Whilst we aim to respond to all enquiries within the same business day, please allow up to 24 hours for a reply.
Our team is available Monday–Friday during business hours. Messages received outside these times will be answered on the next working day.
If your enquiry is about an existing order, please quote your order number (it begins with #SHA) so we can locate it quickly.
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