Shipping policy

Shipping & Processing Policy

Processing Time

Orders are processed and shipped only on working days (Monday–Friday, excluding UK holidays). Please always allow up to 1 working day for processing before dispatch.

Orders with Multiple Items

If your order contains more than one item, your pieces may be dispatched separately. Items in a single order are not always sent in the same shipment. Where an order is split:

  • You will receive a separate tracking number for each shipment.
  • For orders shipped outside the US, import duties and taxes will be charged on each parcel individually (see Import Duties & Taxes above).

Warehouses & Carriers

We fulfill orders from warehouses located in the US, UK, and other international locations, depending on your purchase. 

Please note: Mac Duggal dresses are shipped exclusively from the US. If you are ordering from outside the US, import taxes and duties will apply.

  • US orders are shipped via UPS, FedEx, or DHL

  • International orders are shipped via DHL

Once your order has shipped, you will receive a tracking number along with the option to sign up for text alerts to stay updated. You can also access your tracking information anytime by logging into your account or clicking the ‘View Order’ link in your order confirmation email.

Import Duties & Taxes for non US orders

Import duties, taxes, and customs fees are the customer’s responsibility and must be paid directly to the carrier. These fees are not included in your order total. Shaide Boutique cannot refund any import taxes or duties, and failure to pay these charges may result in delayed delivery or the parcel being destroyed by the carrier.

Estimated Shipping Times

  • US: Delivery typically takes 3 working days, depending on the shipping service selected. Overnight and other options available).

  • UK: Delivery typically takes 3–4 working days.

Please note these are estimated delivery times and may be affected by customs processing or carrier delays.

Tracking Your Order

Tracking info is provided when your order ships. For shipment updates after dispatch, please contact the carrier directly. Check your spam folder if you don’t receive your tracking email. For assistance, email us at info@shaideboutique.com with your order number.

Pre-Orders & Custom Items

Pre-order and custom items have estimated shipping dates listed on their product pages. Please read descriptions carefully before purchase.

Special Occasion Orders

For urgent orders or events, choose Express International Shipping at checkout or contact customer service to arrange expedited shipping. We recommend ordering at least two weeks before your event date.

Delivery, Refused Shipments & DHL Destruction

Delivery depends on payment authorization and stock availability. We are not responsible for delays caused by incorrect addresses, missing info, weather, or carrier issues.

Refused Shipments:

  • Do not refuse delivery. Refusal of a shipment may result in the parcel being destroyed by DHL, and Shaide Boutique cannot intervene or recover the parcel once this occurs.

  • Customers are fully liable for all shipping costs and duty fees incurred, including both the original outbound shipment and any return shipping.

  • In cases where a refused parcel is destroyed, no refund or credit will be issued, including shipping and duty costs.

By placing an order, customers acknowledge and agree to these terms.

Shipping Costs & Returns

We ship gowns in sturdy boxes to ensure maximum protection during transit. Shipping fees are non-refundable, and all import duties and taxes remain the customer’s responsibility.

Contact Us

For any questions or assistance, please contact us at info@shaideboutique.com